Being able to contact your shared hosting company any time you have any questions or encounter any troubles is very important and how quickly they'll reply and take action is often crucial, in particular when your website is business-oriented, as more downtime can often mean losing prospective customers. The support options are a way to identify genuine suppliers from resellers. The latter generally respond only to e-mail messages or support tickets and you will have to wait for a whole day or more to get a response. When the issue needs a few responses, you may end up losing days in order to have a problem solved. When you use the services of a legitimate and reputable web hosting company, you will be able to contact the support at any moment and get a timely response whatever the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and technical support for our shared hosting. Even if you are not our client yet and you have questions, we will give you a hand right away and provide you with the necessary information, so as to give you a choice to make the best decision when you obtain your new web hosting account. We're available any time, including holidays and weekends, and we provide you with various ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have several telephone numbers all over the world, so you will be able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The typical response time is no more than 15-20 minutes, so you can forget all about waiting for days to get support for any task or issue, irrespective of its difficulty.