Being able to contact your shared hosting company any time you have any questions or encounter any troubles is very important and how quickly they'll reply and take action is often crucial, in particular when your website is business-oriented, as more downtime can often mean losing prospective customers. The support options are a way to identify genuine suppliers from resellers. The latter generally respond only to e-mail messages or support tickets and you will have to wait for a whole day or more to get a response. When the issue needs a few responses, you may end up losing days in order to have a problem solved. When you use the services of a legitimate and reputable web hosting company, you will be able to contact the support at any moment and get a timely response whatever the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Hosting
We supply 24/7 billing, customer and technical support for our shared hosting. Even if you are not our client yet and you have questions, we will give you a hand right away and provide you with the necessary information, so as to give you a choice to make the best decision when you obtain your new web hosting account. We're available any time, including holidays and weekends, and we provide you with various ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have several telephone numbers all over the world, so you will be able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The typical response time is no more than 15-20 minutes, so you can forget all about waiting for days to get support for any task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to receive quick support, particularly when your web site is not working properly for some reason. All our semi-dedicated servers include 24/7 customer and tech support, therefore in case anything comes up, you can use plenty of methods to contact us - telephone line with multiple local numbers globally, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and common issues, which means that if you do not have an account yet, for instance, you will be able to find extra details for our solutions, or we will assist you with uncomplicated technical issues. The second two methods are for solely tech issues or anything that is more time-consuming since it is easier to track the conversation between you and our tech support crew. The guaranteed max response time for them is just one hour, the typical one - 15-20 min, therefore you won't have to wait for a whole day in order to get support like you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
When you use our VPS servers, you won't ever need to wait for more than one hour so as to get help for any kind of problem that you may experience with the server or the software which comes pre-installed with it. We warrant this short reply time for all of the support tickets which you open via your billing Control Panel or email messages which you send to our tech support crew. We also have local telephone numbers in a couple of countries worldwide and a live chat service where we'll assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 using the various methods of communication, so whatever your question or problem is, there will always be somebody to assist you without delay. When you need assistance with third-party software, that you cannot install or which gives you troubles, you will be able to reap the benefits of the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time warranty, you will benefit from lightning-fast support when you obtain a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, as a result if you open a support ticket via your billing account or you send an email message about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option when the issue in question needs more time to be solved or if it has to be sent to our administrators, because it's easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you can phone us or talk to a live agent using our chat service. If you include the Managed Services upgrade to the server plan, our admins will also help you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.