There are a handful of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll always find no matter which company you select is a trouble ticket system. It’s the easiest channel of correspondence for many reasons. In case no client service staff member is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably be received. Also, you can copy ‘n’ paste extensive pieces of information without the need to worry about typographical mistakes, and if a specific issue needs more time to be fixed or a number of responses have to be exchanged, all the information will be in the same place, so each party can always see the comments written by the other one. The downside of using tickets to touch base with your hosting provider is that they are typically separate from the hosting platform, which implies that if you need to provide information or to follow instructions, you’ll have to use no less than 2 separate systems and this number can increase if you desire to administer several domains. Moreover, a lot of web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.
Integrated Ticketing System in Shared Hosting
Our shared hosting feature an integrated trouble ticket system, which is included in our in-house created Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia permits you to manage everything connected with the web hosting service itself in one place – payments, files, e-mails, tickets, etc., eliminating the necessity to sign in and out of different admin consoles. If you have any pre-sales or technical questions or any difficulties, you can open a ticket with a few clicks without having to log out of your hosting Control Panel. During the process, you may select a category and our system will present you with a variety of informational articles, which will give you additional info and which may help you fix any specific issue before you actually submit a ticket. We guarantee a ticket response time of maximum one hour, even if it’s a weekend or a national holiday.