When your hosting provider offers live chat support, you're able to speak to an agent live and find out helpful info or get an issue resolved in a very timely manner. The advantage of using chat as an alternative to calling to talk to a live person is that you'll need only a computer with Internet connection, so you will not pay any fees if you are in a different country or state. In addition, it'll be a lot easier to copy and paste data for instance domains, usernames or error messages in other words details which are sometimes hard to share with the other party on the telephone. The live chat is also a considerably faster option to contact the web hosting supplier's support team compared to using a ticketing system. Last, but not least, in the event that some trouble requires more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, therefore you won't lose time - something that is not possible if you are on the phone.