When your hosting provider offers live chat support, you're able to speak to an agent live and find out helpful info or get an issue resolved in a very timely manner. The advantage of using chat as an alternative to calling to talk to a live person is that you'll need only a computer with Internet connection, so you will not pay any fees if you are in a different country or state. In addition, it'll be a lot easier to copy and paste data for instance domains, usernames or error messages in other words details which are sometimes hard to share with the other party on the telephone. The live chat is also a considerably faster option to contact the web hosting supplier's support team compared to using a ticketing system. Last, but not least, in the event that some trouble requires more time to be resolved, you'll be able to do something else entirely while you wait for support on the live chat, therefore you won't lose time - something that is not possible if you are on the phone.
Live Chat Support in Shared Hosting
As we acknowledge the fact that a great number of problems are quickly resolved when you chat with a live person, we provide a live chat service for all our prospective and active clients. Our chat is online every single day and our support representatives will help you with a number of questions and troubles. If you aren't our client yet, you'll be able to find out more about our shared hosting packages and the hosting platform in general to make sure that your sites will function effectively on our servers. In case you already have an account and you have some questions or you have any troubles with any of our solutions, you will be able to get in touch with us through our live chat and we can provide the required details or help you troubleshoot the issue. You'll have to open a trouble ticket for certain problems that need more time or the expertise of a system administrator, still for a number of common troubles you'll receive help right away.