If you’ve ever got any questions connected to the web hosting service or if you encounter a problem with your websites, you will need to contact the hosting provider’s tech support team. It may not make a difference how fast they will answer when you have an inquiry of a general nature, but a problem like a bungled web application update, for instance, may result in your website becoming broken or unavailable on the Internet. And the longer you wait for the support team to get back to you, the longer the site will be inoperative. If you offer services or goods online, any outage will negatively affect your website and you can lose existing or prospective visitors. A lot of hosting providers, chiefly resellers, respond to emails and trouble tickets within twenty four hours, but in the Internet era that’s far too long, since visitors will rarely go back to a website that is not working properly over extended intervals.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any customer support ticket that you post or any email that you write is only 60 minutes, even if you contact us on weekends and national holidays. Whatever the nature of your problem or query may be, we will help you out momentarily and will supply you with the required information to sort out any problem with your sites. The actual response time normally doesn’t exceed 15 to 20 minutes, which suggests that you can forget about waiting around for hours and hours to get a problem fixed or even worse – waiting around one whole day only to get an answer that more information is necessary while nothing’s sorted out. We will offer you assistance in an instant just because we realize just how precious time can be in the dynamic digital sphere. The one-hour response guarantee applies to any technical or billing inquiry that you may have associated with our shared hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our prompt support service. You’ll receive a response to any trouble ticket opened through the web hosting Control Panel or email sent to our technical and customer support team in less than one hour. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. Often, it takes much less time to explore and solve a problem. We’ll supply you with more information in case the solution involves something that has to be done on your end. If you contact us during holidays or weekends, the response time will be exactly the same and due to the fact that our support staff is available 24x7x365, you’ll get prompt assistance for practically any general, billing or technical issue no matter what time of day or night it is.