If you have ever had a shared hosting account before or you have dealt with any kind of online service, you're probably well aware from personal experience that for some things it is better to talk to a live person on the phone than to exchange support tickets or e-mail messages. If you'd like to find out more about a service before you order it or when something small should be done, for example, it is easier and faster to get it done real-time. If you're given the option to get in touch with representatives by phone, it's very likely that you are dealing with a real web hosting provider, not a reseller. The level of support that you can get on the phone may differ between different suppliers - from general issues to dedicated tech support. Generally most suppliers offer pre-sales assistance and first level phone support, while more complicated tech issues are resolved via email or tickets.
Phone Support in Shared Hosting
We believe that being able to consult with a live consultant is very important, for that reason we have three support lines all around the world (USA, UK and Australia) and you have the option to get in touch with us on the phone for fourteen hours every day. In case you consider purchasing one of our shared hosting, for example, you'll be able to give us a call and find more about our solutions before you order so as to make sure that we do cover all of the system requirements for your sites. Following your order, you will be able to call us about any sales and / or billing problems you may experience, or get any general or basic technical info you need. We've tried to find the perfect balance between phone and ticket support, so for solely technical issues you will have to use our ticketing system, that will help you keep track of the communication together with any new developments in the resolution of the issue.