A 99.9% Server Uptime
We’ve set up our shared hosting system using stable hardware and heavily customized software. Our sysadmins have installed a tweaked version of SELinux on our machines to guarantee optimal safety and reliability. We’ve installed several DDoS prevention appliances combined with highly efficient firewall software to make sure our network is unassailable and safe.
All our shared hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is crucial that you also set up your own network infrastructure. For this reason, we set up a custom internal network in all our datacenters. Based on top–of–the–line Juniper switches and routers, our internal network allows for exceptionally fast data transfer speeds and is also completely redundant.
Hence, you will enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, no matter which web hosting service you have selected.
A 30–Day Money–Back Guarantee
Although we have done everything to lower all possible risks with our cloud hosting packages and although our company provides top–notch customer support, sometimes the customer simply isn’t pleased with what we have to offer. Or he wants to migrate to a more powerful hosting service, like a VPS server or a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not fully satisfied, we will give you your money back.
24/7 Technical Support
If you happen to manage a web hosting firm, your tech support engineers are of highest importance. For this reason, we have diligently picked a highly experienced group of customer service technicians, each with lots of years of expertise behind his back. Thanks to them, we offer 24x7 support with each of our web hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All support requests are replied to in under an hour and our average support ticket response time is less than twenty minutes!