Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • Each help request you send to us will be replied to within maximum one hour. If your support ticket or e–mail calls for further assistance from a server administrator, we’ll without delay forward it and leave a comment to notify you that your issue is being examined. If you make use of the Optional Admin Services package, all of the server management services included there will be executed at a time of your liking.

  • Top quality support service

  • A First–Rate Client Support Service

  • If you need help while using the Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server for you, do not hesitate to reach the help desk support team at any time through the ticketing system. What’s more, in case you need assistance managing your dedicated hosting server, you can order the Optional Admin Services package, which includes weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and restarting procedures, backup hard drive storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • Every dedicated server comes with our charge–free Control Panel, which offers a detailed knowledge base plus a group of how–to video tutorials. Whenever you require help with the Control Panel, just click on the Help or Videos buttons situated in the top right corner.