Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Guarantee

  • Each ticket you send to the tech assistance team will be answered within approximately one hour. The regular inquiries shall be responded to asap. Nevertheless, if the service inquiry you have sent calls for help from a trained administrator, we will address the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Qualified Technical Assistance Service

  • We will offer you around the clock client help through a ultra–fast ticket system incorporated into your Control Panel. You can email us all the time about any of the programs that come pre–configured on your virtual server, this includes the selected Operating System, the server admin panel and our in–house created Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • A thorough and consistently updated article base is integrated into our custom–built Control Panel. It gives you quick tips on how to perform all of the important site managing tasks. The Help section supplies descriptive how–to content articles and step by step video lessons. You can reach the Help zone by clicking the Help or Video buttons in the upper right side of each Control Panel section.